- Chatty's $19.99 Basic plan sits at the 50th percentile of 14 priced store-management-support-chat apps, whose median is $24/mo.
- Every paid tier charges $0.40 per AI conversation beyond its included monthly volume, which can add up quickly during high-traffic periods.
- The overage fee, not the headline price, is what determines whether a tier is a good deal for your store's conversation volume.
- High-volume or spiky-traffic stores should compare per-ticket or per-agent pricing models, which avoid per-conversation overage fees entirely.
- Chatty's free tier costs nothing and includes AI chat plus unlimited human-agent conversations, making it a reasonable starting point before upgrading.
01 Chatty pricing at a glance
Install Chatty's free plan first, then upgrade to Basic ($19.99/mo) only once your conversation volume justifies it — that's the honest verdict on Chatty AI Chatbot & Live Chat's pricing. Chatty's entry price is positioned against the category median: among 14 priced peers in Shopify's store-management-support-chat category, the median is $24/mo (range $1–$89), so Chatty's $19.99 Basic tier lands at the 50th percentile — squarely average, not a budget pick and not a premium one. What actually separates Chatty from the pack is a $0.40 per-conversation overage fee that kicks in on every paid tier once you exceed your plan's conversation limit, and that fee — not the headline price — is what determines whether $19.99 is a bargain or a trap for your store.
| Plan | Price | Overage |
|---|---|---|
| Free | $0 | — |
| Basic | $19.99/mo ($203.88/yr) | $0.40/conversation over plan limit |
| Pro | $68.99/mo ($707.88/yr) | $0.40/conversation over plan limit |
| Plus | $199/mo ($2,039.88/yr) | $0.40/conversation over plan limit |
02 What each plan actually includes
Each paid tier costs more than the last, with pricing scaling alongside conversation volume and support needs. Every paid tier — Basic, Pro, and Plus — carries the same $0.40 per-conversation overage fee once you exceed your plan's included conversation volume, while the Free plan carries no monthly charge. Compare your current AI-conversation volume against Chatty's pricing page to decide which tier fits before you commit.
- Free — no monthly cost, with AI chat and human-agent conversations available so you can test the product before upgrading.
- Basic ($19.99/mo) — the entry paid tier, suited to stores with lighter conversation volume.
- Pro ($68.99/mo) — the mid tier, built for stores with higher conversation volume and more involved support needs.
- Plus ($199/mo) — the top tier, aimed at high-volume stores that want the most headroom before overage fees apply.
03 The hidden cost: $0.40 per additional AI conversation
Every paid Chatty plan charges $0.40 for each AI conversation beyond your plan's included volume — a detail that doesn't show up in the headline monthly price. That overage fee, not the flat subscription cost, is what determines your real bill at scale: stay within your plan's included volume and you pay exactly the sticker price; exceed it regularly and the fee stacks up fast enough that comparing it against the next tier's flat price is worth doing.
| Usage pattern | What it means for your bill |
|---|---|
| Within your plan's included volume | You pay exactly the flat monthly price |
| Occasional overage | Flat price plus $0.40 per extra conversation |
| Frequent, heavy overage | Worth comparing against the cost of upgrading to the next tier |
The overage model also creates bill-shock risk during traffic spikes — a store running comfortably within its cap in a normal month can blow past it during a BFCM surge without warning, so it's worth monitoring conversation volume closely around high-traffic periods.
04 How Chatty's entry price compares to 14 other support-chat apps
Chatty's $19.99 Basic plan sits at the 50th percentile of priced apps in the store-management-support-chat category, where the median is $24/mo across a $1–$89 range, and most apps in the category offer some free tier. That means Chatty is neither the cheap option nor the expensive one — it's the category's middle. For a full side-by-side against specific alternatives, see our alternatives and head-to-head pages, since pricing and features across this category shift often.
| Metric | Chatty | Category (14 priced peers) |
|---|---|---|
| Entry paid price | $19.99/mo | Median $24/mo (range $1–$89) |
| Free tier available | Yes | Most apps offer one |
05 Who should stay on the free plan — and who needs an alternative
Low-volume stores should stay on Chatty's free plan while conversation volume is light; it already includes AI chat and unlimited human-agent conversations, which covers most small catalogs. Mid-volume stores get real value from Basic or Pro, since Chatty's per-conversation overage stays manageable at that scale.
High-volume stores — especially ones with unpredictable spikes around sales events — are the segment where a per-conversation overage model is worth watching most closely. For those stores, it's worth comparing Chatty against apps priced by support ticket or by agent seat rather than by AI-conversation count, since those models can produce more predictable bills at scale. See our alternatives and head-to-head pages for a full comparison against specific competitors.
06 Verdict: is Chatty worth the price?
Chatty's entry price is positioned against the category median — not a discount, not a premium — which makes the real decision less about the sticker price and more about the $0.40 overage fee and your monthly conversation volume. For most small-to-mid Shopify stores, the free plan covers early testing, and Basic becomes worth paying for once conversation volume grows enough to justify a subscription; the calculus shifts toward Pro or Plus as volume climbs, or toward a flat, per-ticket or per-agent pricing model once conversation counts become unpredictable. Chatty earns its 4.9-star, 1,882-review track record on support quality and feature depth, not on being the cheapest option in the category — go in knowing that, and price your tier around your actual conversation volume rather than the headline number.
07 Frequently asked questions
- How much does Chatty AI Chatbot & Live Chat cost?
- Chatty has four tiers: Free ($0), Basic ($19.99/mo), Pro ($68.99/mo), and Plus ($199/mo). All paid tiers charge $0.40 for each AI conversation beyond the plan's included monthly volume.
- Does Chatty charge extra fees beyond the monthly subscription?
- Yes. Every paid plan adds a $0.40 charge per AI conversation once you exceed your tier's included monthly volume, which can add up quickly during high-traffic periods like BFCM.
- Is Chatty's $19.99/mo Basic plan cheap compared to other Shopify chat apps?
- It's average, not cheap. Chatty's entry price is positioned against the category median: among 14 priced apps in the store-management-support-chat category, the median is $24/mo and prices range from $1 to $89.
- What's a better option for stores with high or unpredictable chat volume?
- Stores with high or unpredictable volume should compare apps that price by support ticket or by agent seat instead of by AI-conversation count — those models tend to produce more predictable bills at scale than a per-conversation overage fee.
- Can I use Chatty for free?
- Yes, Chatty's free plan includes AI chat and unlimited human-agent conversations at no cost, enough for many small stores to test the app before upgrading.