- Gorgias's Shopify listing shows five price points: a free plan, and paid tiers at $10, $60, $360, and $900/mo — tier-by-tier details like ticket caps or agent limits aren't publicly confirmed.
- A free plan is available on Gorgias, not just a trial.
- Gorgias holds a 4.2-star rating across 615 Shopify App Store reviews — the verified aggregate, without a confirmed per-star breakdown.
- Key features include an AI Agent, native Shopify order actions, a multichannel inbox, and an AI Shopping Assistant.
- Confirm plan specifics directly with Gorgias before committing, since public data doesn't detail what separates each paid tier.
01 What Is Gorgias? Quick Overview
Gorgias is worth installing if you're a growing DTC brand that needs a dedicated, Shopify-native helpdesk — its 4.2-star rating across 615 Shopify App Store reviews reflects a genuinely capable tool, with an AI Agent that resolves real tickets and native Shopify order actions built into the inbox. Skip it if your support volume is low enough that a lighter or free tool already covers your needs — check Gorgias's free plan and entry-level pricing before committing to a paid tier.
Gorgias (listed on Shopify as "Gorgias: AI, Helpdesk & Chat") consolidates email, live chat, social, and phone support into one inbox and layers Shopify-specific actions on top — editing orders, issuing refunds, and managing subscriptions without leaving a ticket. It's one of the more established helpdesk apps in the Shopify ecosystem, with 615 reviews on its Shopify listing.
02 Gorgias Pricing: What's Confirmed
Gorgias's Shopify listing shows five price points: a free plan, and paid tiers at $10/mo, $60/mo, $360/mo, and $900/mo. The available data doesn't confirm tier-by-tier mechanics — ticket allotments, agent limits, overage rates, or a separate Enterprise tier aren't verifiable from what we have, so we're not publishing those details. If you're evaluating Gorgias, confirm what each paid tier includes directly on the Shopify App Store listing or with Gorgias before committing.
03 Key Features: AI Agent, Multichannel Inbox, Automation
- AI Agent — resolves tickets autonomously using order data, policies, and past conversations.
- Native Shopify actions — agents can edit orders, issue refunds, and manage subscriptions directly inside a ticket, without switching to the Shopify admin.
- Multichannel inbox — email, live chat, Instagram, Facebook, and phone consolidate into one queue.
- AI Shopping Assistant — surfaces product recommendations and upsells during support conversations.
- Automation rules and macros — routes and tags tickets by intent, reducing manual triage for high-volume teams.
04 What Shopify Reviews Say
Gorgias holds a 4.2-star rating across 615 reviews on the Shopify App Store. That's a solid score, reflecting a broadly positive experience, though not the highest among helpdesk apps. We don't have verified excerpts from individual reviews to responsibly break down specific praise or complaints beyond this aggregate figure — the star rating itself is the most reliable signal available here.
05 Verdict: Is Gorgias Worth It?
Install Gorgias if you're a growing DTC brand that needs a dedicated, Shopify-native helpdesk — its native order actions, multichannel inbox, and AI Agent are genuinely differentiated, and a 4.2-star rating across 615 reviews reflects a broadly positive track record. Before committing, confirm exactly what each pricing tier includes directly with Gorgias, since the publicly available pricing data covers the raw price points ($10 to $900/mo, plus a free plan) without detailing tier-by-tier mechanics.
Skip it, at least for now, if your support volume is low enough that a simpler or free tool already covers your needs — in that case, Gorgias's free plan is worth trying before committing to a paid tier. As of August 2026, Gorgias remains a well-established Shopify-native helpdesk — the question is whether your needs and budget line up with its paid tiers, which is worth confirming directly before you commit.
07 Frequently asked questions
- Does Gorgias have a free plan?
- Yes — Gorgias's Shopify listing includes a free plan alongside paid tiers starting at $10/month.
- What does Gorgias cost?
- Gorgias's Shopify listing shows five price points: a free plan, and paid tiers at $10, $60, $360, and $900 per month. Specific details on what each paid tier includes aren't publicly confirmed, so check directly with Gorgias for current plan specifics.
- What is Gorgias's rating on the Shopify App Store?
- Gorgias holds a 4.2-star rating across 615 reviews on the Shopify App Store.
- What are Gorgias's key features?
- Gorgias includes an AI Agent for ticket resolution, native Shopify order actions (editing orders, issuing refunds, managing subscriptions), a multichannel inbox, an AI Shopping Assistant, and automation rules for ticket routing.
- Is Gorgias worth it for a Shopify store?
- Gorgias is a well-established, Shopify-native helpdesk with a 4.2-star rating across 615 reviews. Since public pricing details beyond the raw price points aren't confirmed, it's worth checking current plan specifics directly with Gorgias before committing.